Effective Date: 29 April 2025

This Privacy Policy outlines how Dostava – Education Services Agency (“Dostava”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information provided by users (“you” or “your”) through our website, dostavaedu.com, and related services.

1. Information We Collect
We may collect personal information in several ways, including when you visit our website, complete application or inquiry forms, or engage with our services. The information may include:

• Full name, email address, phone number, and residential address

• Passport copies or national identification documents

• Academic records and transcripts

• University program preferences and application details

• Payment information (if applicable)

2. Use of Collected Information
The personal information we collect may be used for the following purposes:

• To provide study abroad consultation and application support services

• To personalize the user experience and improve our services

• To respond to your inquiries and support requests

• To process payments and handle required documentation securely

• To send service-related communications, updates, and offers

3. Data Protection and Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include secure data storage, encryption where appropriate, and restricted access to authorized personnel only.

4. Sharing of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may share necessary data only with:

• Universities and educational institutions will complete the application process

• Trusted service providers assisting in operations (e.g., translators or couriers)

• Authorities, when required by law or regulation

5. Legal Compliance
We may disclose personal information when legally obligated to do so, such as in response to a subpoena, court order, or other legal process.

6. Your Rights
You have the right to access, correct, update, or request the deletion of your personal data. To exercise these rights, please contact us using the details provided below.

7. Changes to This Policy
Dostava reserves the right to update or revise this Privacy Policy at any time. Updates will be reflected on this page, with the effective date modified accordingly. Users are encouraged to review this policy periodically to remain informed of how their data is being handled.

8. Use of Google Services and Cookies
Our website uses Google services such as Google Analytics and Google Ads to improve user experience and analyze website traffic. These services may collect data through cookies, device identifiers, and other tracking technologies.

The data collected may include IP address, browser type, device information, referring pages, and browsing behavior on our site.

You can learn more about how Google collects and processes data at: https://policies.google.com/technologies/partner-sites

Users can manage cookie preferences in their browser settings or opt out of personalized advertising by visiting: https://adssettings.google.com/authenticated

9. Cookie Consent (For EEA and UK Users)
If you are visiting from the European Economic Area or the United Kingdom, we obtain your consent before using non-essential cookies. You can choose which categories of cookies you allow during your first visit and change your preferences at any time via our cookie settings banner.

10. Legal Basis for Processing
We process your personal data based on your consent, performance of a contract, compliance with legal obligations, or our legitimate interests, depending on the nature of the interaction.

11. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, it will be securely deleted or anonymized.

12. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

13. Contact Information
For questions or concerns regarding this Privacy Policy or how your data is used, please contact us:

Email: info@dostavaedu.com
Phone/WhatsApp: +212 644 00 55 59
Address: MHAMID, SAADA 6, Nr 322, MARRAKECH

This Privacy Policy was last updated on 29 April 2025.